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FAQs

How long will it take to process my order?

A: All orders placed during business days, before 1pm are usually shipped on a that day, however in some cases it could take as much as 24 hours to process and ship your order.

Do you offer a refund guarantee?

A: We're very certain that you can be satisfied with your purchase. However, if for any reason you want to send back any product, we can credit you the full amount of your order.

Do you test on animals?

A: No. We never test on animals.

How secure is my online order?

A: Your online orders are secure. Secure Socket Layer (SSL) encryption is applied for each transaction in order to confirm that your order is secure. SSL encrypts the transmissions through our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair in the transmission from a computer transmission and our server, to make sure that only data to and from these sources may well be valid.

How come your product is so affordable?

A: Our pricing strategy is not the same as most inside the industry. Good quality items can be very affordable! While big companies make big profits, we give the savings to YOU - our customers.

Does BeautyStore4u ship internationally?

A: We do ship International. You can purchase our products online debit or credit card or paypal account. Once you place your order, it is going to be shipped within 24-48 business hours. Our International Shipping method is Royal Mail International (8-10 business days).

I'm worried that eyeshadows will break while in the mail. Do you pack them securely?

A: Absolutely. We use large bubble wrap as well as other materials to ensure that probability of damage is minimal. We insure each package and insurance price is already covered in the shipping cost. If anything goes wrong with what you purchased while in mail transit, we'll be more than happy to change your damaged item with a new one - without charge.

Can I receive the tracking information for my order?

A: Tracking details are only available on certain shipping methods. You are able to select it at the checkout.

May I order over the phone?

A: Sorry, we do not take orders over the phone. However if you need any assistance during checkout please call us on 03333440945 (UK) or +44 3333 440 945 (International)

What payment methods have you accept?

A:  Debit or Credit Cards o Paypal

Products

Prices

Why are your prices more expensive than the ones on brand's official websites eg. BH Cosmetics, Costal Scents?

A: As you may already know these brands are US based. The price you see on their website doesn't include shipping, custom charges, import VAT and duty. The overall cost you will pay for the product ordered from US website will be well over the price you pay when buying from our UK website. 

Other questions? Please send us an email via the contact form below: